I would not recommend this company for carpet cleaning. I was scheduled from 12-5 and around 4:30, I still had not received a call that they were on their way or even running late. I contacted them for the manager to tell me he possibly could be there around 5:15-5:30. Well 5:40 came and still no call from the technician. I called the company back to cancel after waiting 5hours and 40 minutes for them to never show. Ridiculous and very disappointed with customer service. I would have never expected that from a company on Sears level.