I was contacted via Yelp by what appeared to be Dr. Swanson with NOT an apology ,however a letter defending his staff and accusing me of hurting his practice. I told him my review was the TRUTH and I was sure he was unaware of what occurred. I also informed him that I thought he was a good doctor and my review stated that!!
Furthermore I reminded him that he has our phone number and he could contact us via phone. We never heard from him.
An apology for my husband getting delayed on the surgery calendar after we had seen him for the consultation would have been nice!! That is what I would expect a caring doctor to do!!! You know something like," I'm really sorry about the confusion and delay in care, How is your husband doing now? How is the infection? I'm glad he was treated elsewhere etc.. etc.
Instead what I got was a long winded letter asking me to reconsider my review,PSH!!!
My Review Stands. My Review Is Based On My Experience With This Office!!
I am a mother and a wife who handles the arrangements when it comes to insurance, booking doctors appointments, checking out physicians that I feel would be best suited for our needs.
I'm truly disappointed with this office I would have expected better.
Again, To The Reader it is YOUR choice and this was just MY experience. Thank you