Just came back from our stay in Las Vegas, December 21-23. Stayed at the Bellagio, Las Vegas last year with our family and loved it. Thought we would stay at the Venetian this year as this is also a 5 star hotel. There were no rooms available upon our early (11 AM) arrival at the Venetian, so we were offered two identical "Venetian type rooms" in the Palazzo Hotel, which is part of the Venetian. The rooms were big and spacious. We found them very comfortable. Great view of the mountains, lots of room for 4 adults (we occupied 2 rooms with 4 occupants in each room), and we were given rooms on the same floor to make things more convenient for all of us. The view from the 39th floor was beautiful and the rooms were very quiet. If there were people in the rooms adjacent to us, we didn't know it. We received complimentary continental breakfast tickets at the Grand Lux Cafe. You could upgrade to their Breakfast Buffet for an additional $8.50 per person, which we did. It was well worth it as our family loved the breakfast buffet. They had a great variety of food and it was all very tasty!
We paid a resort fee of $17 plus tax per room per night ($19.04); not quite sure what the fee covered, but it included internet and printer usage. I had no problem with the fee as I was informed of it "up front" when we made our reservations.
What ensued caused me to downgrade their rating to a 4. The printer in my room was out of ink and had no USB plug to connect to my laptop for printing. I was told they would replace the ink cartridge in my room but I would have to pay $10 for the USB plug if I wanted to print anything. I informed them that there was no USB plug when I entered the room, so why was I required to pay for something that should have been attached to the printer upon my arrival? They informed me they were sorry, but Palazzo occupants had been taking their USB plugs and they would have to charge the next occupant for it if they wanted to use the printer. It would cost me $10 and I could keep the USB plug when I left. I found it incredulous that they would make me pay for something that they should be providing as a service that I already paid for. I did not buy their USB cable. Instead, I went to our son's room, where they had a USB cable connected to their printer, and printed our boarding tickets for our flight back home from their room.
Other than the incident with the USB cable, we had a great time at the Palazzo. Their shops were great, the canal was beautiful, the staff was very polite and helpful, and the location of the hotel enabled us to leave our rented van in the garage so we could walk to most of our destinations on the strip. We would stay there again. However, next time, I will bring a USB cable with me to connect to the printer in my room in the event the same thing happens again.
One other note: There is a 24 hour Walgreen's located right at the corner of the Palazzo. People packed the place buying drinks, snacks, and other "essentials" that would have cost many times that if you purchased it at the Palazzo. For instance, a package of 'M&M' candy at the Palazzo would cost $9; it would cost you $6 for a small bottle of Fuji water from your room. You could buy those items for many times less than that at Walgreens.