If I could give them a negative, I would. I will look for as many platforms to post this review as possible.
I had an issue with my boarding position on my flight cross country. As a result, the southwest rep said she would refund the amount I paid for my early bird boarding position for my return flight, BUT, assured me my early bird boarding would still be valid. I checked in online and found she had actually deleted my early bird purchase and as a result, I got a horrible boarding position. (Which means middle seat while flying all day) I called the airline and after an hour on the phone was told they could only help me if I had purchased the "anytime" ticket (which cost a few hundred dollars more) instead of the "wanna get away". So basically, they only care if you spend more money. This is unacceptable. I flew internationally about a year ago with a different airline, and after running into a seating issue, they found a creative way to fix the problem and satisfy the customer. Southwest may pride themselves on bargain prices, but the cost shouldn't be bargain service if you ever run into a problem. And when anyone is flying, spending $500 plus, you should be able to count the company to care about its customers.