Danielle, on multiple occasions, did not pick up her phone or return my texts, ignored me most of the time, and made me feel like my concerns were not important, as if she couldn't be bothered with my concerns as a renter or issues regarding her clients property. When Danielle did answer she would say, "What Summer?" She was short with me whenever we talked and, most of all, she made me feel like I was unimportant and bothersome.
When I moved into my house the carpet had huge stains upstairs: the bathrooms had urine on the floor and seats. The floors in the master bedroom and living room had not been mopped or swept. I have photo evidence of all of this, which was shared with Guardian Reality immediately after moving in. I called Danielle about the issue, and she said she would add $150 to the deposit when I moved out. I had to hire a cleaning service and carpet cleaners. I paid my house keeper $150 and $200 for deep carpet cleaning.
My boyfriend, Mike Snyder will testify in court that Joanne, the other unpleasant property manager, asked me to sign a two year lease to lock us in and reduce our rent $50 a month. When I tried to break my lease, when my boyfriend and I split up in November 2015, Danielle told me that I signed a two-year lease and I would be charged if I wanted to get out of my rental home ($2,300 for six weeks until they found a new renter). I couldn't afford to give her this amount.
Little did I know that I was not on a two year lease. A few months later, I was informed that I signed only a one-year lease and had to get out of my house in 30 days because "apparently" the owners wanted to put the house up for sale. Basically both of my new roommates had moved in for one month and were told to find a new place immediately. What an inconvenience for all of us, after posting a Craigslist ad 15-20 times, this was such a hassle and I had great sympathy for my new roommates.
Danielle charged me an additional $125 dollar cleaning fee. When I asked her about this, she said it is what it is, the house needed cleaning. I asked why, when I cleaned it top to bottom, then had housekeepers do a deep cleaning. In an email I asked for a meeting to discuss deposit charges and she ignored my request.
I highly doubt that my $125 went towards house cleaning because I left the house 10x more cleaner than it was when she rented to me (with gross urinated bathrooms. dirt/filth throughout the home, dirty carpets, several missing light bulbs, broken soap dish, a master bathtub that didn't work, no garage door opener, no screen door, broken vertical blinds, a microwave that did not work, trash and belongings left behind from previous tenants, and the list goes on).
I feel as if they lied about selling the home and were only moving new tenants in to profit from my deposit, which should of been completely refunded. The whole process of moving is costly and extremely time consuming and given only 30 days to evacuate made my life a living hell.
I have my own business called Five Years Younger and recently awarded the top 25 best beauty service in Las Vegas. I love my job and give great customer service and know how to treat clients.
Danielle doesn't understand customer service. She is very unpleasant to work with and seems to only care about her bottom line. If you hate your job so much I suggest finding another occupation so you don't verbally vent your frustration with your tenants or financially take advantage of them, especially when you have a excellent tenant who cares for your rental home as if it was their own and left the home in nicer condition than it was when rented. (Her husband told me that he wished all their renters were like me).
Being a great tenant at your property I expected more appreciation from your company and from your employees. I'm very disappointed in Danielle's services. A successful business is driven by a good product or service with an emphasis on treating your customers (in this case tenant) with gratitude and respect, which in return makes them want to come back for more of your products or services. I hope Danielle and Guardian Reality adopts these simple business practices with their other clients so they do not have to experience the unpleasant year I had to endure.
Summer