The service was terrible. Too little staff and the staff that they do have doesn't know what they're doing. The layout of the casino is a disaster. Movie wouldn't work in room, waited an hour for them to fix it. They sent up a IT guy and they didn't even tell him why he was sent. Waited 30 mins for him and he said he was told 2 mins prior. No chairs at pool, and staff forgets about you quickly. The techology is ahead of the curve but doesn't work right. I've been staying in new hotels in vegas since the early 90s. G to wynn or venetian. My only plus about aria was the bed and the restaurant Union. Everything else was a bust. Very disappointed.