I used to love this place until recent visits. Service has sucked lately...and really bad. Not only have I noticed, also my friends who are frequent patrons as well. I didn't really go for the food, as its sub-par nowadays. The only reason why I went was for the happy hour on drinks, half off everything. There are only few waitresses I recognize from my early visits here, otherwise I feel as if I have to repeat myself.
Well on one occasion friends and I rented a karaoke room, afterwards we asked to split the bill but she took ages and had major confusion. We waited like 20-30 for the checks to split and whatnot. Before we went into the karaoke room, we requested to have a table ready at 10pm when our time was up. So it was time to enjoy the dining area, YET they didn't have a table ready. Every was there an accounted for, and we told them our plans and yet they didn't comply. Even though there was a 2 hours heads up. WTF?!
On my last visit, friends and I had a decent time until the bill came. We had to dispute some charges, asked for a manager and expressed that we had been patrons for over 2 years and this was the first time I, myself, had a problem. Just when I thought he obliged, he said he would take care of the situation and take off somethings. Moments later he returns with ONE item taken off and gratuity added. Again WTF? It was there on the first bill, let alone other previous bills where I had large parties before. I was outraged! We paid only the first total with cash and left immediately. I was so furious, I couldn't wait to get home and write to BBB.
3 weeks later, no response from the company and now BBB has it on record. Thankfully I have found other places with decent happy hour and better food!! Goodbye Geisha.