I highly recommend Greg and his staff at British Auto. They have taken great care of our cars over the years. They have always been more than willing to go out of their way to explain the work and associated cost of the repairs. Unlike the dealers, when there is a problem, they do not go and replace every single part that could be remotely related to the problem at great expense. They actually take the time to identify the problem and correct it. I know I have literally saved thousands of dollars compared to what I used to spend elsewhere. That being said, Jaguars are still complex vehicles that are not inexpensive to maintain. Unfortunately some people don't understand this, complain and probably should be driving an old Toyota instead of a Jag