Here's how they operated. I was interested in. Lexus IS 250. Year drove it and heard a grinding sound when making left turns. Manager said oh we do 160 point inspections (clearly missed this issue) and we will take care of whatever the problem is with the car if you buy it. I insisted that they check out the problem before I even consider buying the car. Result? They tell me that since they are aggressively priced on the car they will only charge me for parts and labor. Yeah, they can keep the car. Be wary.