My Bissell steam cleaner quit sucking up water, so I brought it in to this location (as the one I used to use on McClintock/Southern had moved), telling the owner to call me with a diagnosis. After 2 weeks and no word, I drove down and was told I was missing a crucial piece of the machine, without which he could not tell me what was wrong. I asked if he had my phone number. He checked. He did and it was correct. I delivered the missing part a couple of days later. After 2 more weeks and no word, I looked up his phone number online and was told the machine was fixed. I paid $59.00. The next day, I started shampooing my carpet when the machine started smelling like burned plastic, so I shut it off and took it apart to see what the problem was. I discovered that the roller brush had not been installed into the plastic clip correctly and the friction had burned right through it. I ordered new clips (had to order the brush as well as they are not sold separately on the Bissell site). When it came, I went to install it and discovered that the two small red clips had also been broken. Pretty disgusted and won't be going back to this location.