I have been going to this salon since it was called Shag Me and located on Maryland Parkway. I have had almost all their stylists do my hair (my current regular is Kellee who is amazing, but I do a lot of walk in appointments for trims because I'm bad at making appointments), and am always happy. They were great when I was growing out my hair for my wedding and keeping it super natural and what I call 'generic pretty' and happy to turn me into a unicorn mermaid after the wedding and then back to natural colors when I was interviewing for a job. There is so much magic and chemistry involved in good vivid colors and turning hair back to natural after having vivid colors - DO NOT DO IT YOURSELF! Let the amazing people at The List take care of you.
I have had one not-so-great experience with a newer stylist. It wasn't terrible, it just wasn't the perfection that I'm used to, and part of it was definitely my fault for not communicating better. What's amazing is that I messaged Dacia to let her know, and she immediately messaged me back telling me to come in so we could get it fixed. I couldn't because I was leaving town, so Dacia offered to give me a discount on my next appointment. You can tell a lot about a business by how they treat unhappy customers, and this experience showed me they really care about their clients and want to make sure we're always happy.