Every time I've come in, the service has been excellent. The staff is always friendly and helpful!
My first time at Neutral, I was finally buying a new bike after getting by with an old hand-me-down. They let me take several out on test rides until I found one that I loved. We went online to look at different colors when we saw the manufacturer was selling the bike for $50 less and Neutral offered to match the price! It's been a few months with the new bike and it's been nothing but wonderful to me, and Neutral has been there for me for all bike-related hiccups.
A couple weeks after I bought, I realized I threw out the receipts for my bike and lock which I needed for a theft protection warrantee. I went back to Neutral and they were able to pull up my past receipts through some detective work and print them out for me. Even though I didn't have the receipts because of my own lack of responsibility, they pulled through.
Then the other day, my bike had fallen while it was locked to a parking meter and the wheel began rubbing up against the front fender, making it really difficult to ride. I brought the bike in, expecting to part with at least $15. I walked in and they fixed it in 10 minutes. When I asked how much it was, they asked me to write a review and we could call it even.