Our room wasn't ready at the 4:00 check-in (which should be a pretty basic goal for any hotel). However the manager made it right, we got 50 bucks off a comparable room, a couple of drink coupons for the bar, and some miles on the loyalty program.
Typical hotel in a grand old building, beautiful lobby, rooms are a little frayed at the edges. But we love these places. A little pricey for what you get but overall a good stay.
One pet peeve is that like many hotels you pay $200-300 for a room and then you have to pay for a cup of coffee in the morning. Complementary coffee in the lobby is a really nice touch.