I visited Uptown Cycles on May 3rd 2017. I was looking for a bike that could be custom made to fit my body style considering I have arthritis in my knees and also back issues. I had picked out the bike that I wanted. It was $650 but needed to be customized for me. There was no available time during that day but I was told I would be called sometime late afternoon. I told them that would be fine. No one called therefore I called them the next day. Left another message also with no call back. I guess my money is not good here. I have since gone to a competitor and gave them my money. I am not impressed with this company. If you do not have time to call a customer back then you should say so and not promise to do so and then not.