This experience was not only underwhelming, but extremely frustrating.
I have always used picture people for photos and will definitely be returning. Our experience with the actual photo shoot was minimal at best, with maybe 2-3 shots taken of every pose. With a toddler, this gives a pretty low success rate. We ended up with significantly fewer pictures to choose from. After choosing our pictures, I realized, during checkout, that we wouldn't receive the actual prints on CD for over a week. I was promised a "phone call and email" to confirm the pickup date I was given. After the pickup date came and went, still with no word, I called several days later, to see if I could pick up my photos. I was unable to reach anyone during normal business hours and left a message, which was never returned. Several days later, I got ahold of someone, who informed me that they never call or email anyone, I should've just come to pick up my photos.
Finally aware that my photos were available, actually getting in to pick them up was another nightmare. They aren't open at all on Tuesdays. And they take "lunch" from 2-3 the other weekdays. When I arrived at 1:50 on a Wednesday, they had already closed, with no one anywhere to help or listen to my concern.
We will never be returning. Sorry, Picture People, we shouldn't have ever left you.