Rami may appear intimidating but he is a really good, honest and skilled mechanic. My new car had a bad headlight wiring issue Rami inspected it for no less than 5 mins and knew what was wrong with it. Since the vehicle was still under warranty he said to call the dealership. He was right too. If he wanted to...he could've ripped me off, but he didn't. Rami suggestion actually saved me $300. I wish Pepboys did that instead they had my vehicle for 3 hrs and charged me $50 for a job they couldn't even fix.