When I arrived the representative was very pleasant. He quickly entered my information and also ensured that I had the option to add full coverage which I thought I had, but was unsure. We laughed about an incident when someone else didn't get coverage, and it was an easy decision to add it. The cost was fair for an SUV and I was able to return it to a different location at no additional cost. We ended up getting a Durango and WE WERE PLEASED because they let us choose this one! I was happy with how it drove, how clean it was, it had a full tank, and most of all the customer service at the desk to the car was FANTASTIC. I'm looking forward to flying into Cleveland again to visit my family and I'll definitely rent again from Enterprise at this location. This helped make my weekend with my family top notch.
Can't wait until next time for a repeat of this service and the option to choose quality vehicles!