Due to the nature of what I was having done (a Brazilian wax lol) it wasn't painless but it was quick. It was my first time having it done and I couldn't have asked for a better first time experience. I was a little nervous, but the staff was kind and courteous and talked me through the whole thing so I knew what to expect. I'll be going back in the next few weeks and definitely will be referring my friends to go as well!