Worst customer service ever. When I phoned the bank for information, employee/ teller Deanna actually said to me, "I'm working now, you'll have to come in". What? Like it was a social call? A customer call IS work, Deanna. When I went to the branch, I was denied access to my safe deposit box for the first time in seven years, because my co-signer had a new bank form to fill out. My paperwork was complete, however. When I objected, Deanna ran over and started ranting "Do you want me to have her thrown out?" After calling a manager, I was allowed access to my safe deposit box, and closed it out. When I requested the $25 deposit I had paid for the safe deposit keys back in 2010, I was told that there should have been no deposit; that the banker who collected the deposit was no longer there because he did "things like that" - apparently collected money without bank authorization. So I left without my key deposit. Closed my accounts, closed my safe deposit box, never again to do business with Citibank.