My experience with customer service and Apple has never been good, and today was no exception.
I have an iPhone 6S that I finally paid off two months ago. Approximately at the same time, my phone has slowed down and my battery runs out quickly- no doubt related to the similarly released update and iPhone X. After hearing that Apple was replacing affected batteries for $29.99, I decided to head over while running errands. I was somewhere in Lyndhurst when I called to inquire about the details, and they picked up 15 minutes later after I pulled into Eaton. I hung up, walked into the store, and waited in line for 10 minutes so I could speak to someone. He told me this: I could wait 45 minutes and place an order for a battery, or I could order one by calling 1-800-MY-APPLE. After that, I would receive a call in approximately 2 weeks, whereupon I would need to bring my phone in and allow at least 3 hours for repair.
Since I had my three month old with me, I opted to call. My daughter and I braved the rain, and I called the number on our way home. I was informed by the phone rep that replacement batteries can only be ordered IN person.
At this point, I was out of time and out of patience. 1. Apple no doubt made decisions that no doubt affected the quality of their product, no matter what they say in their PR statements; 2. One would think that if a fix is offered for a KNOWN problem affecting thousands, if not millions of customers, they would be prepared for it; 3. Enough with the slow service and multiple lines! It's always this way. Staff more effectively! 4. Make sure your employees are informed about your service when they are dealing with the public.
If I could ditch Apple without losing my photos and videos, I would. This is just the latest in a long line of similar instances. I wish I had never chosen this product.