I had a cushion on the back of my new glider chair that pushed on my shoulders too much. Brand new, but I needed it adjusted. I brought it to Chair-A-Medic and they were able to take some of the stuffing out, told me to try it out. I brought it back, still bothered me. They took out even more (although I think it pained them to deflate the cushion so much). PERFECT! For me anyway! No charge for the second time around. Thank you! I would definitely recommend them!