We were so excited for SM to open on our side of town as we have been frequent customers of the Rocky River location for about 2 years. Our visit today was pretty awful... and having worked in the food industry for many years i can usually turn a blind eye to mistakes and wait times but this was painful.
First, it seemed as though there were no bussers or hostesses were too busy to clean empty tables so our initial reaction was that there wasn't much order in the restaurant. Once seated we waited nearly 8 minutes to be greeted. We gave our full drink and food order. Drinks arrived a short while after. We were expecting the little fruit and scone dish but did not get it, so we just figured this location didn't offer it. Food arrived within 15 minutes of ordering with the exception of my partner's side order. After we were finished eating the side item was brought out in addition to the fruit and scone dish. This was probably a total of 35 minutes after our initial order. The food was good but not great. We figured they'd keep the same consistancies as the other store but they did not at all.
As we asked for the check and were about to leave, it was almost hard to watch tables around us who sat within 2 minutes of us sitting down, just getting drink orders brought to the table and complaints about the quality of the food. Henceforth, we will drive the extra 30 minutes to go the the Rocky River location for great service and food. It is definitely worth it.