Rude staff. Upon arrival I noticed three employees with unhappy looks on their faces and immediately thought to myself this is not going to be a pleasant experience. To my surprise I was greeted by one of the staff while the others ignored me. You have to imagine this is a small store and everyone is with in talking distance to each other.
I told the staff that greeted me that I was here for my 6months checkup of the two purchases I made within the year. I was then asked if I had brought my paperwork with me. I replied that I did not bring any paperwork with me and asked if my information could be found with a name search. The staff member seemed irritated and said she could run a search but data isn't always found. She continues to ask me when I made the purchase I replied within the past 6months. Then a 2nd employee interrupts and pretty much scolded me and said "you should always bring paperwork with you." I replied that I was told paperwork wasn't necessary when I first made the purchase. Then the 3rd employee says in a snarky tone, "I believe it says in the paperwork to bring the paperwork. I reply again that I was told paperwork wasn't necessary upon purchase.
Overall I felt like I was being attacked by the employees of Kay jewelers. As most people would say if you are unhappy with your job then find another one. Those employees give Kay jewelers a bad rep and I would think twice about returning for future purchases.