I was in line at the express check out and called the customer service line to let them know that the lines were all long and that the express line had 11 people in it. Nothing happened after 5 minutes. I called back and asked to speak with a manager. One was paged after I was on hold for 4 minutes. There were no customers at the customer service desk so it's not like that's the first chance this person had to page a manager. After waiting on hold another 3 minutes, I was promptly disconnected. Service is still stellar here every time. The only reason I even go here is because of proximity.