I was surprised and very pleased to receive an immediate phone call from Dr. David Warkentin, CEO of Verve Wellness. There was a gracious apology for my "crappy" experience, and the unexpected charges will be written off. Dr. W told me a little about the history of the practice and repeatedly said that he takes reviews seriously. The dentist I saw has been counseled about his chair-side manner, and I learned about a new, highly skilled dentist who will be joining the practice I have to recant my previous review and say that I will return to Verve.