First, I'm being generous with the stars because this is a cheap fast food restaurant. If you expect a delicious shrimp dinner with great service for $4.44, you're overwhelmingly going to be disappointed. They're good for the money.
That said, I do expect to receive unburnt food, utensils, and all of the items in my order. Earlier in the week, I went through the drive thru and ordered the $4.44 shrimp dinner with fries and slaw. When I got home, I realized they didn't give me a fork for the slaw. It wasn't a big deal since I was home; but I couldn't have eaten it if I was eating on the go in my car, or taking it back to work. One of the fries tasted weird, like it was spoiled; but maybe that was the shrimp rubbing off on it.
Today, I ordered the same meal, but with macaroni and cheese. (It was just a utensil and one fry, and I love shrimp.) The mac n cheese was burnt on the top. Someone should have noticed that when they were serving it. Eh, OK. I'll remove the burnt part, and eat the rest. When I flipped it over, there was even More brown, burnt macaroni. Also, I didn't receive the biscuit which is so tasty.
Both times they misheard "shrimp" as "chicken tenders" and "Dr. Pepper" as "Coke"; but I caught that. Also, both times I didn't receive the free jalapeno with the meal.
I still like them better than other fast food restaurants. You just have to be alert when you go there to ensure you get everything you ordered, and unburnt.