I am someone who can keep a pair of shoes literally for decades. Generally all that is required, aside from polishing and using shoe trees, is to replace heels. Quality Shoe repair has replaced heels on perhaps four sets of shoes. Often they are finished the same or the next day. Another type of repair they've done for me is stretching, which enables me to continue with a pair of shoes on my widening feet that would otherwise be unusable. I got the same good, prompt results. One other repair I must mention: reconstructing a fabric-covered bolster into a leather-covered bolster for a leather recliner. They did this the same day. It was perfect, except that the leather I provided wasn't the same shade. But it was no problem for them to match the original shade, and for this extra repair the charge was nothing. What more can I say? It's a family business that works hard to please its customers.