We worked with Karen for the decorations and rentals for our wedding. Our ballroom for our dinner was not going to be available until during the ceremony, so I needed to hire someone to place my decorations and centerpieces while I was getting married. We met with Karen and discussed our preferences. She was very friendly and asked a lot of questions to clarify our vision for our decorations. Her office/store was pretty disorganized, and I found it easier to contact her via phone, rather than by email. On the wedding day, Karen constructed and decorated our chuppah and placed our centerpieces on our dinner tables, in addition to providing the table linens. The chuppah was beautiful, and our centerpieces were exactly as I had communicated to her. The only small negative thing was that we requested and paid for a unity candle holder for our ceremony. I didn't realize it hadn't been provided or placed until just before the ceremony, so our taper candles had to be laid down. Overall, I had a good experience working with Karen.