So, I usually always go to the Eastern Ave. Zia, and I love that place. It's a 5 star place. Great staff, huge selection of music and movies... But this review is about the Sahara location, where I've just been unimpressed with until today, which turned me off completely from it.
First off, compared to the Eastern Ave. location, the Sahara location is about half the size. Thus, their selection of movies (especially) and music is much smaller. Sure, there is a cool selection of stuff. But there's not much of it. Yett what really turns me off of the Sahara location is the staff. It seems that every other time I go, I have problems with this location.
Today was the worst. I have never witnessed the kind of inexperience when it comes to what a Second Hand Record Store does most: buy items. I came to sell blu rays and DVDs, but they won't a few of them. The first item they won't take is a blu ray, because it is Region A and the employee doesn't know what Region A is. She has never heard of it. According to her, there is only Region 1. Um... What? So I show her that Regions A, B, and C are the regions for Blu Rays. She then says that it won't play in the USA. So I tell her that Region A is what plays in the US, and she still doesn't understand. I even showed her a few Blu Rays that have Region A on them, and she still doesn't understand. Good Lord... At this point, she is starting to get an attitude with me.
The next item she won't take is a DVD, because it says Region All but she says it says Region 3. Again... what? I tell her the 3 means there are 3 subtitles. She still says they won't take it. Then I bring her the exact same item, in the store, that THEY are selling. She says they can't take it, but if I want they can give me a nickle for it even though they are selling it for $15.99. Oh, at this point her attitude has reached critical levels.
I will never again visit this Zia location. The poor customer service today was just one in a long line of problems I've had at this location. I mean, it's one thing to have an attitude with your customers, but to buy movies all day and not know the most common thing about them is just mind-boggling.
Go to the Eastern Ave. location instead.