I'm giving it 2 stars instead of 1 because the coffee is decent.
There was no way to contact them through their site and they didn't respond to my messages via Facebook so I'll just post my messages here and call it a review.
"I'd prefer to email you but since there isn't an address on your site...
You have a barista working for you that has a horrible attitude. I've been coming to your shop for many years and even though I now live out of town, I still stop by when I have business in the area. I've been in twice in the last 3 weeks and both times she was, for a lack of a better term, "shitty". I now live in Portland, Oregon, the world headquarters of "I can't be bothered with your order / roll your eyes / holier than thou" baristas so I'm used to it. I'm also used to excellent service from high end third wave coffee shops
The barista I'm speaking of has short brown hair and tattoos.
Two weeks ago I stopped by with a friend (who owns a business on the street) and since he doesn't drink coffee often he asked me to order for him. I ordered 2 cortados with a little vanilla. When she presented them she announced the drinks in a voice I would use if I were telling a story to someone and wanted to make the person I were quoting sound like they were mentally retarded. Yesterday I had a cortado and then later ordered one iced. I'm aware that you wouldn't steam the milk and then ice it but instead of her just making a short latte or explaining that pleasantly, she mumbled a bunch of stuff under her breath to her translator (the man working the register) as she stared annoyed at the espresso machine.
I'm 3 feet away from you. I can see you, I can hear you and you can hear me. I realize you can't be bothered with the common folk ordering coffee but you're just making more work by running every question and response through the other person.
There are decent coffee shops popping up all the time in Pittsburgh. I don't need to be patronized just to get a decent cup in your establishment.