My family came to Red Robin for my fiance's birthday meal. We asked several times for crayons bc the baby was antsy with the kids menu in front of him...and used to coloring to pass the time. Had to go ask the Manager to finally get any crayons! Looked at the menu &I asked about the mayo in the picture on the Southern Charm burger (which is NOT on the description on the menu at all! They have since corrected it online but menu does NOT have mayo on the menu in restaurant!)so I ordered my burger minus mayo-waiter said "it isn't mayo, its aoli"....I said "aoli is made with mayo & I don't eat it at all, so no mayo or aoli, whatever it is please!"
We received our food,my burger was slathered with the mayo/aoli! Had to send it back of course. My Whole family got their food & ate all theirs,yet still no replacement food. Manager came over & asked if I wanted MORE fries...I said "I never got ANY fries at all, they took my plate back". Still waited & waited. Asked to just cancel my meal so we can leave. The manager apologized & said I should have asked for no mayo.....I DID. No may, no aoli, whatever it was, I covered my bases! She then offered to make the meal on the house & pack it so I can take it w me,hesitated, but said ok.
Well opened it a couple hrs later....frankly I wasn't jazzed about eating anything coming from there at this point.
Well apparently even the "free take home meal" burger was even more incorrect as the first time! I Got a burger patty, cheese, lettuce, a piece of bacon on a ciabatta bun. No carmelized onions, no bbq sauce, no brown sugar glaze, no tomato I added....all I wanted was the no mayo/aoli that is NOT even listed on the menu, but I saw & inquired about bc its in the picture. I was given a dry bacon cheeseburger w lettuce. Why would I pay $13.99 for a bacon cheeseburger & not just get a reg ole burger?!
Well- Every single time we come...my order is messed up! I don't eat condiments, so it shouldn't be this frickin difficult to request 1 item to be left off!!!
No longer coming here...even for the free birthday burger-it will be messed up garanteed!
Follow up: an apology for it being screwed up not only once, but twice! Also told me to try them again sometime! No replacement meal....will we go back again???? Not a snowballs chance in HELL! Asked for my ph number & email-for what? So they can NOT call & apologize? Didn't even get that much! We'll stick with restaurants that actually care about their customers!