We go used to go to Regal for everything, but lately they have been slacking and I am not impressed. We went to see Guardians of the Galaxy 2 last week. Towards the end of the movie, the movie stopped completely... after about 10 minutes of sitting in the dark waiting for the movie to come back on, my husband went to check to see what was going on. After about 20 minutes, they finally got the movie fixed and playing again, however they reset the movie about 15 minutes. Because of this, the movie ended early, and we did not get to see the end. The cleaning crew just came in and started cleaning and told us we had to leave. We were super upset. No one came in at any time and apologized, nothing. We went out again and we were directed to a manager that gave us tickets to come back and see the movie, which is fine, but they wasted 3 hours of our day and didn't seem to care. I even posted on Regal's page, letting them know our disappointment, and no one commented back or contacted me, so this is why I'm leaving them a poor review. I would not recommend this theater to anyone.
To also follow up, we went to AMC this weekend for Mother's Day and it was great! The staff was friendly, the movie worked perfectly, the theater was very clean... I think we found our replacement theater! Regal needs to clean up their act if they want to have customers continue to return.