Nancy was amazing and helped my boyfriend fix his phone within like 30 minutes of being there. We made an appointment and even though we were a few minutes late she immediately started working to help us. He had previously gotten his screen changed which means Apple Service Providers can't pop out the battery or do any physical work on the phone but she was eager to update it (he also hadn't updated it since iOS like 6 so) and it ended up working. So happy with the service! Would totally go back for other needs too because the appointments are easier to book than large apple stores!