I can't rate the rooms or the complimentary breakfast or anything, because I didn't actually stay there. I am only rating the service and competence of their reservations system, because I dealt with them when trying to make a reservation for one of our clients.
My company typically likes to use this hotel for reservations bc it is close to us and convenient for our clients to stay at. However, this past time, the reservations were a mess. First, they told us at check in that we had never put down a form of payment and filled out a permission form to use our company credit card -- we HAD and our assistant had specifically spoken with someone about this. But anyway, I decided to just put down my credit card and have my company reimburse me. So I gave them my info, but for some reason later they asked our client for HIS credit card info and ended up charging his card instead of mine! wth?! Makes NO SENSE.
So the next week our assistant had to call them and sort the whole mess out and get the credit put back on our client's card. Just a totally needless hassle and so unprofessional to mess it up not once but twice.