Sad. We so badly wanted to love this place and make it our "spot." The food is pretty good, but the service remained consistently poor with no apparent desire to improve.
Our orders have been messed up many, MANY times as we went almost weekly for well over a year. Every time I mentioned it to the manager/owner, he never seem to really care. Not one single apology. Ever.
In fact, one time he even explained that "parmesan MEANS cheese" and that I'd need to ASK for parmesan if I wanted cheese. Thanks Cap'n Obvious!!
The last straw was when he actually had the balls to say "Well, you must keep ordering it wrong." That was a head-knocking, hair-pulling moment because my personal take-out order was always the same exact thing - Spaghetti Meatball PARMESAN.
Anyhow, I'm leaving my old review below. You know, for historical purposes and all. ;)
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"Manhattan Pizza Night" has a spot on my family's weekly calendar. Ironically, not for the pizza. Don't get me wrong, the pizza is good. It's pizza. Hard to mess up. It's their Spaghetti Meatball Parmesan and Philly Cheesesteak that's our obsession. The staff is friendly. The place is clean. The atmosphere could be improved, but isn't an issue for us as we always get it to go. When the say it'll be ready in "10-15" minutes, plan on 20-25. There has been a few times the cheese wasn't put on the Meatball Parm, but they were very apologetic and fixed it right away. Overall, it's a great place that we'll try to help stay in business for a very long time.