I used to go every two weeks and they would not remember me ever. I may not be much to look at, but I found it odd that they couldn't be bothered to even remember who their regulars are.
The manicures were decent but never lasted more than a week without needing more work.
They tend to seem as if they don't want to be there- they just chat in Vietnamese to each other the whole time, which, I have no problem with anyone speaking another language but it did make me feel excluded and as if I was interrupting them with my business.
I've never trusted their cleanliness- everything seems scattered and thrown around.