We recently bought our home in Charlotte and, despite loving the property itself, we were tempted on several occasions to scrap the deal and move on to a listing that was not represented by Showcase. Showcase nearly lost the seller the sale because we just did not want to continue waiting on the seller's agent for days to respond to basic questions from very motivated cash buyers. Since we couldn't get answers to our questions, we offered several thousand below what we were planning to offer. It worked out, but ultimately Showcase cost the sellers quite a bit of money.
The agent just went AWOL several times, and we had to have our agent harass Showcase to ever get back to us. Because the Showcase agent kept delaying paperwork, we had to push back closing. Once we closed on the house, we had to harass Showcase several times in order to get them to remove the lock box from our front door. Our agent - not Showcase's - ended up removing all the advertising stuff from our yard. We have owned the home now for several weeks and yet Showcase has neglected to remove the listings from Trulia, Zillow, etc, so random strangers show up on our doorstep wanting to view the house. I've called Showcase several times and not once has the agent returned my calls, so I'm having to reach out to Zillow and Trulia directly to have them take down the listings.
This is a company to run, not walk, away from.
Update:
I reached out to Zillow directly, and they immediately removed the listing. As of right now, Showcase Realty is still listing my home for sale at Trulia.
Update:
They never fixed the ad at Trulia as promised either, so I still had strangers wandering into my back yard and peering into my windows. I reached out to Trulia directly to take down Showcase's ad.