Just relocated to arizona. Scheduled an oil change and also to have my transmission checked. I have an additional warranty due to having issues with my transmission. When dropping off my car I was told that they can do the warranty work but it would take 3-4 days because they are busy and I would have to pay for a rental. They would only provide a car for one day. Seriously!?!? A known defect with a warranty and they want ME to pay for a car? The guy must have said 3 or 4 times that they were the busiest service center in the area, that's why it would take so long. Even asked for an appointment at a different time and was told it would still take 3-4 days and they wouldn't give me anything to drive. They will NEVER get my business again and I will be calling the ford corporate office. They were supposed to wash my car after the oil change and that didn't happen either... Must have been too busy.