Send them your jewelry repairs with complete confidence! They are amazing; from my initial email asking for an estimate to opening the final result I have been thrilled all along. These people understand customer service and their repairs are absolutely beautiful. I have a squash blossom necklace that had completely come apart. It had a lot of sentimental value but I thought it was done for as some beads were also missing. I emailed old town in hopes they could help me and got a quote from Khalil -who is one of the most pleasant people I have dealt with in a long time. He gave me a rough estimate and told me where to send it. He said estimate may change and they'd let me know once they received my items. The estimate was something like 95$. I couldn't believe it. To rebuild a very expensive and special necklace -this seemed like a bargain to get my necklace back. .Khalil also quoted a double strand fetish necklace for restringing , but said if they get it, review it and don't need to restring they'll send it back. I believe they would have been truthful about this. I sent everything out and added some additional items ( earrings changed from post to clip and another bead restringing) It took less than two weeks for them to finish. I paid the invoice they sent me via pay pal- they sent the receipt and mailed my package. They were in touch with me throughout the process. I have just received the final package and am overwhelmed by the beautiful job they did on my jewelry. I am so happy I have found this business!! Their silversmiths restored my mother's necklace at very reasonable cost and did an outstanding job. All of my silver has been shined and looks gorgeous. The fetish necklace is perfection. I must admit- I was a worried sending out my jewelry to someone I don't know -but am SO HAPPY I did. Hands down -an awesome job all around by Old Town Jewels and Khalil. Thank you so much!! from a grateful customer.