I had the worst Panera experience ever at this location.
I ordered a chai latte and sat down with my computer. I wanted to get a lot of work done, and I needed a little milky treat to get me started. After a few minutes I went back up to pick up the drink but the girl was still working on it (even though there were no other drink orders other than mine). I stand up there, and I can hear that the girl is not aerating my milk at all. She's just keeping the wand all the way at the bottom of the pitcher. Bad sign. About 5 minutes later, I finally got my drink. I was excited to finally have my warm, delicious chai, but I was so disappointed when I took off the lid and saw a thick skin on my milk.
Having worked at coffee shops for many years, I knew that this meant that the girl had seriously scalded my milk. I took it back up and asked her to remake it. Now, let me tell you something. I never complain about food or drinks. I usually just live with it and/or throw it out. But I don't complain. This was disgusting, though, and I knew that if they remade it without scalding the milk, it would be fine. The girl reluctantly agreed to make it, but only after acting like I was crazy and telling me that milk skin is normal. Umm...no.
So she makes it again and when I get it, I take off the lid to check it out. This time there's no skin, but my drink is curiously only 3/4 full. I think, "she did this on purpose to get back at me for having to remake my drink." Instead of having her make it a third time, I ask for my money back. They get the manager, who gives me a refund. As I am getting my stuff to leave, the two girls behind the counter are audibly talking bad about me and laughing.
I will never, ever come back to this location.