Went to this store to upgrade my phone. I thought I would get credit toward a new phone since my phone was in great condition. Turned out they only give "in-store" credit. My misunderstanding. But my mistake was nicely turned into a good service experience from Tevan & store employees when I returned, paid a "re-stocking fee" (completely understandable when you look at the work & product that went into the exchange) and left with another brand new phone - the one I really wanted!