We reserved the car online for an airport pickup. The check in process was easy and the woman at the desk was friendly and helpful. The car was exactly as reserved. We chose to add the gas option so we didn't have to fill up. When leaving we parked in the return lot and put the keys in the drop box. Smooth and easy. An affordable option for us for our 3 days in the Chandler/Gilbert area, as opposed to ubering the whole time.