Not a big fan of when people go "the cheap" route, but still expect 4 star quality. Their pizza is super cheap, not fantastic or anything but not horrible. I mean come on, for 5-10 bucks each?! It's a deal no matter how ya slice it. The store is more of a standing room/walk in type, so be sure to call it in so you don't have to stand and wait (if you're THAT upset about having to stand). But the key reason for the high rating isn't the pizza, the cost/value, or the store set up, it's the customer service. Long story short, this location when above and beyond to make sure that we were taken care of after a little mix up on our order. I'd take customer service at a hole in the wall over bull shh service at a gourmet pizza parlor any day. We will be back! *** And since when is someone actually checking your ID to match your card a bad thing?!?! GTHOH, um... they should just have a sign that says, "NO ID, NO CARD PURCHASES, YOU'RE WELCOME!"