Great service on the phone, friendly staff and knowledge esthetician. Wanted an under arm wax and was pleasantly surprised that first brow or underarm is free! Very quick process. I said I hated hard wax and prefer soft so that's what I got. I tried the Euro Wax Center awhile back and they said they only use hard wax so I wanted to try somewhere else. I've tried soft honey, soft pink and blue hard wax and I'm a small portion of people that find hard hurts way more! Very accommodating.