This used to be my favorite restaurant, we have gone there for years, starting in early 2000 in the Plano TX location, and through all the different changes they've tried it's still been my favorite. Today we went and it's the first time that I sincerely think we will never go back. They changed their food service, they have 3 different sizes to choose from. Small, medium, large. The medium is the old style dish. We decided to try the large, it's barely larger then the medium bowl and it's $2 more. They no longer have all you can eat, we were told you can pay $5 to go back up. So now you pay more to eat less. I overheard the manager tell people these changes were for better customer service, to give ppl more options. No one but kids will eat the small, so who were the options for if you used to just be able to pay $2 extra for all you can eat? It's not for the customer experience, it's corporate greed at its finest. Then they now give you paper cards to carry with you as you feel your bowl, to hand to the griller's. What am I supposed to do with the paper card while I'm trying to use both hands to hold my bowl and reach under sneeze guard for food to put in my bowl? Bad ideas, did anyone ever try these ideas out before implementation? Extremely disappointed that corporate greed to increase profits year over year is ruining this restaurant the same way it's ruined so many over the years.