DO NOT STAY AT THIS HOTEL
It is DANGEROUS and the night security is inadequate. If you are a woman traveling alone and/or with your family, do not stay here!
I was woken up in the middle of the night with my furniture shaking and a domestic disturbance going on next door. After waiting for security to handle the issue, it never stopped. I asked for a new room and was told that there wasn't anyone to bring me a key. When I was finally brave enough to step out in the hallway in my pjs with my bags packed to go and get a room key, the night manager and security guard were in the hallway talking. I asked if one of them could help me get a key. The night manager started shouting at me and even told me that my room was not his issue. It was obvious that they were not going to secure the situation next door and I was not going to get a key, so I walked downstairs and asked for a refund. I am now at the Garden Inn down the road and it is much nicer on every levels
I am a woman, traveling for business alone and I have been a dedicated Hilton Honors member for many many years. I always look for and stay at the safest hotels I can find. This is by far the most nervous I have ever been for my safety and absolutely the most horribly I have ever been treated. To think that my best and safest option was to pack up my things in the middle of the night, walk across a dark parking lot and drive to check into another hotel is an abomination.
The icing on the cake...not 1 time did someone say, "I am sorry that this happened to you." Terrible all around.