Top notch customer service!
I am a Hilton Honors member so I try to take advantage of the rewards program whenever I travel. I paid for a nonrefundable reservation and ended up having to change it to a different day. I was not able to change my reservation with Hilton Honors customer service so I called the hotel instead. The hotel manager chuck was very accommodating and made the change for me right away without asking any questions!
Then my car broke down on I-10 in the middle of nowhere in Benson AZ on a Saturday. I had to tow my car to Tucson to get it fixed. Under such a stressful circumstance, I didn't even know if I could make it to Phoenix on the same day or not. So I called the hotel again to inform them that I might not be able to stay that night. Seth was the one who picked up the phone. He told me I could call back anytime to cancel my reservation. He even called me later to touch base with me to see if my car was fixed.
Finally I made it to the hotel around 10pm. Seth was there to greet me, "Ms. W, I spoke with you on the phone. I'm so glad you've made it!" Suddenly I felt right at home. My hotel stay was short but wonderful. My room was clean and the breakfast was delicious. When I requested a late check out at 1pm, Seth gladly accommodated my request without a charge.
The customer is indeed God at this Hampton Inn. From several days prior to my arrival to the day I depart, this hotel was there every step of the way to provide me the best customer service possible. They went above and beyond to ensure I have a wonderful stay which I certainly did. I'd like to thank Seth and Chuck. 5 star all the way!