Our Coldwell Realtor, Jazmin Penaloza, was wildly inexperienced and completely wasted our time and money spent on a trip to Vegas ($700 trip for me, $600 trip for my father) to look at properties. I own four properties; two in California, one in Hawaii and one in Las Vegas... I've worked with many, many realtors and, to date, I've never seen one so utterly incompetent - like, how in the world is she even in this business, she was so bad. It was like someone "playing" or "pretending" to be a realtor for a day.
Long story short;
My parents are/were looking for a condo in the Las Vegas area around $65,000, and they have cash for it, they're highly motivated and ready to jump on something. Should be easy, right? Nope.
Obviously this would be smaller commission than a bigger house (being a $65K budget) and I feared that we'd get a bottom tier realtor. We compiled a list of properties leading up to the trip... all of which were forwarded to the original realtor. However, that realtor had to go out of town so she said she'd find us a "great" realtor who was very "competent" to handle it. The goal was to look for properties all day Monday and possibly Tuesday... have offers in by Tuesday, negotiate Wednesday... fly out Thursday. The list of properties we found were forwarded to Jazmin, as a guide to what they were looking for, and she was supposed to compile a list as well, enough to fill up two days of looking.
The plan was to meet up Monday morning at my dad's hotel but to confirm where/when Sunday night. She never called. No call in the morning, my dad had to call her. When he got a hold of her, she never said what car she'd be in or asked what we looked like... so how would any of us know what to look for?
She shows up with her boyfriend driving her. Huh? What, she's scared of a 66 year old man? The boyfriend was great though (I wish he was the realtor, actually). So, we go over the game plan. She only pulled info on just the properties that WE pulled!! We're like, really, that's it? She said something like the ones she pulled got lost when he computer crashed. So we started looking around 9am at the first property. Of course, some issue with a mistaken unit number or something so we left there and went to another complex and saw four. So we're sitting in the car around 10:45am and she's kinda like, "Okay... so that's about all we have for the day." My dad is kind of a pushover so I spoke up, 'kindly' saying, "We really need to see more than four units to make a day of it, they need to get offers in as he's flying out Thursday morning." She didn't have anything else. I quickly found some on Redfin to check out. You could tell she just kinda wanted to call it a day, making a comment like people in Vegas don't like to work on Mondays. We saw a couple more then circled back and got into the first unit. We were done around 2pm. Not a full day.
They liked three properties and she said to meet at the offices in the morning (which are WAY NW of the Vegas). We show up and she's asking us what we should offer. Again, she's asking US what we should offer. #1 - We're not realtors, we don't know the 'wiggle room' of Las Vegas. #2 - With ending Monday early, why didn't she go back to the office Monday night and research then!? Prep the paperwork that night!! So, I had her pull up the comps and, based on that, I said, "Feel them out with a verbal $55K offer on the one listed for $64K, so we can start the back and forth." After a while, she comes back, "That wasn't enough." I know, you didn't ask why they wanted!? She didn't want to fight for it, wanting to move onto the second property. We checked the comps, my dad wanted to lowball at $60K for a $72K unit that needed a LOT of work. Again, this paperwork should have been done Monday night but, instead, we were sitting there as she was figuring out how to print it up and said to come back, we got a call 1.5 hours later to come back.
We come back and there's her boss (?) saying he was going to "sit in." Huh? Apparently he was going to "walk her through it," not just "sit in." He told Jazmin to make a cover letter telling the seller that we want a counter offer if this number wasn't good. She said she 'hinted' to the listing agent about that on the phone. Hinted!? She forgot various things like typing in the unit number on the contract. He's holding her hand every step of the way, "What Jazmin wants to ask you is..." Wtf is this? Like, he says, "Due diligence period... Jazmin?" Jazmin says; "Due diligence... (reads the paperwork)." My dad can read the paperwork, wow.
The bottom line is that she did the bare minimum possible, she wasn't aggressive in closing the deal or negotiating the closing. Just kinda "Eh', they didn't like the offer." Well, FIND OUT WHAT THEY WANT!! Leverage for us. Never followed up, never let us know anything. No word on the $60K offer.
Wasted everyone's vacation time and money.