I rented a car from phx airport and was going to return it to LAX on June 9. I wasn't sure if I was going to return the car earlier or later, so I asked the person at the counter what would I be charged. They said the rate I have, it would just be adjusted to the days I actually used. .. well to make a long story short, I returned the car one week early in Arizona. The original rental rate had me at just over 1,050 (taxes and fees made it this high). When I looked at my American express account, there was a pending charge for 395 plus the bill was over 1,500 (so I would have paid over 1,900). According to what I was told at the counter, the bill should have been much closer to 750. I called, after much discussion, they reduced the bill to my original 1,050 saying that is the best they could do. I called customer service again a week or so later. Both conversations said I signed the contract saying that the rate could change. I then told them what was said to me at the pickup counter. Both times they said I signed, which I did not knowing that they would not stand behind what was said. I then told both customer service representatives that if I was to stand at the counter and read the documents in their entirety, it would really slow down their rental capacity and so I relied on their own rental agents response, BIG mistake,. Hertz will never see my business ever again, they clearly don't care about the customer anywhere near their bottom line. I hope Hertz goes of business, I would never treat anyone the way Hertz treated me, I hope they are glad they have my money....greedy, greedy jerks