I don't know what's up with the rating but I went here my first time and have to say it went great! Although, the person who was doing all the miscellaneous tests didn't seem like she was interested; felt rushed. Besides that, the doctor was nice/well spoken and showed me pictures of my eyes which was neat yet eerie lol. That same day I decided to get glasses and they told me they would be ready the next day but nope! I received a confirmation email stating they were ready to get picked up the same day as my exam which was no hassle! Staff was great!